Customer Service – Back to Basics

EDS good-customer-service

Customer Service – Back to Basics

When you hear the word customer service what feeling does it generate in you? I know I feel grateful when a company treats me well, listens to my needs.

Being in business is hard work and knowing how to deal with customers is another ball game altogether. You don’t go into business thinking of all the systems you will need in place I certainly didn’t.
I didn’t realise that my customers wouldn’t come to me or that I would have to follow them up. Never would I have dreamed that looking after my customers with thank you cards, remembering their birthday would bring me such rewards. Well it isn’t rewards as such it is that feeling of satisfaction that I am help others with their problem.

Satisfying your customers is your primary goal in your business. People who are unsatisfied tell more and more people than ones that are happy. It takes so much more in marketing, money
The customer is still the life line of your business. There are so many ways now to keep in contact with your customers some that I use are: face to face, phone, email, cards and vouchers.

Face to Face: This is still the best form of contact with customers at events or at their home or workplace.
Phone: Getting on the phone to see if there was anything to help them with.
Email: The use of email with campaign to inform my customers.
Cards: This is important as we don’t get a lot of things via snail mail anymore, using it for birthdays, thank you and if there is a special that is being released for those that don’t have email.
Vouchers: For birthdays and using them as a thank you to customers for referrals.

5 Tips to keep customers loyal

Add value to them:
By giving tips to your customers that save them money. Giving information without charging. Helping without the thought of receiving in return.
Solve their problem:
Their issue becomes your issue and you help them. Eg: if they need their tax sorted if you can help find someone who can.
Keep them informed of specials for things they love:
Utilise email systems with helping your customers.
Reward them for being loyal to you:
Have a VIP card so they receive a discount or something free after so many visits.
Acknowledge their birthday:
With a card and a voucher for their birthday month.

“Successful people are always looking for opportunities to help others. Unsuccessful people are always asking, “What’s in it for me?” ”
Brian Tracy, Author and Motivational Speaker.



Ethical Direct Selling Group are touring Australia with “The Art of Selling” – coming to a town near you. Read more at The Art of Selling or head directly to our Shop to purchase a ticket.  Our next place on the tour is Brisbane on 9th February 2018.

Connect with Excelling in Direct Sales at:

  fblogo  twitter_logo       


15 thoughts on “Customer Service – Back to Basics”

  1. Hey just wanted to give you a quick heads up and let you know
    a few of the images aren’t loading correctly. I’m not sure why but I think its a
    linking issue. I’ve tried it in two different internet browsers and both
    show the same outcome.

  2. A person necessarily lend a hand to make severely articles I would state.
    This is the first time I frequented your website
    page and to this point? I surprised with the research
    you made to create this particular post extraordinary.
    Wonderful activity!

  3. I do not know if it’s just me or if everyone else experiencing issues with your site.
    It seems like some of the written text on your posts are running off the screen. Can someone else please provide feedback and let me know if this is happening to them too?
    This could be a issue with my browser because I’ve had this happen before.

  4. Normally I do not learn article on blogs, however I would like to say
    that this write-up very compelled me to try and do so!
    Your writing taste has been amazed me. Thanks,
    very great post.

  5. Hiya! Quick question that’s totally off topic. Do you know how
    to make your site mobile friendly? My weblog looks weird when browsing from my iphone.
    I’m trying to find a template or plugin that might be able to resolve this problem.
    If you have any suggestions, please share. Many thanks!

  6. Heya i am for the first time here. I found this board and I find
    It truly useful & it helped me out a lot. I hope to
    give something back and help others like you helped me.

  7. For latest information you have to visit world wide web and on internet I found this site as a
    most excellent site for hottest updates.

  8. It’s very simple to find out any matter on web as compared
    to textbooks, as I found this piece of writing at
    this web page.

  9. I am not sure where you are getting your information, but good topic.
    I needs to spend some time learning more or
    understanding more. Thanks for wonderful information I was looking for this information for my mission.

Leave a Reply

Your email address will not be published. Required fields are marked *