Your Customer Promise: Are you Excelling in Customer Service?
What is your customer promise? What are your values in your business? Make sure you deliver on those values.
This is comes back to your branding about you!
If you say you will return phone calls within 48 hours then do it!
List your phone number on website! Be contactable and approachable in your business. Forget these website forms, where it’s the only way to contact your business. Don’t you find it frustrating when you can’t contact a business on the phone? And not knowing if you will ever get a response to an email form.
Write these things down, have a customer service system, so there is systems and guidelines in your business.
Keeping it real!
Ethical Direct Selling Group are touring Australia with “The Art of Selling” – coming to a town near you. Read more at The Art of Selling or head directly to our Shop to purchase a ticket. Coming to Brisbane on 9th February 2018
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